Fanatical Support
WFX has experienced engineers, PLM consultants and support teams trained to trouble shoot and handle any problems our customers might face. We focus on providing the best customer support. WFX offers customer support around the clock, our team is available 24x7 to assist all the customers across different time zones and continents. Feel free to contact us with any questions before, during and after signing on to the WFX service. We know your business never sleeps - Why should we?
Unlimited Support and Quick Response
Customer gets quick responses to issues, easy access to account managers via telephone, e-mail and online support. WFX provides free upgrades and updates and also supports customer-specific configurations. Your subscription includes-
- Direct access to qualified support specialists- team of highly qualified technical experts who have excellent understanding of your business.
- Personalized action plan on support tickets- PLM consultants & product specialists provide regular updates on support tickets and their resolution
- Proactive monitoring- trend analysis, remote monitoring & management
Hands on Support Teams
WFX manages customer support teams, PLM consultants, engineering and quality assurance departments jointly, so that our support personnel are always well informed of new product functionality and all support tickets are resolved quickly. Through proven, best-practice methodologies, WFX's experienced PLM consultants will provide quick solutions to problems you encounter, and work with you to transfer that knowledge to your internal support staff and users.
WFX help desk is available 24 hours a day, 7 days a week to service your needs
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